Delivery Policy
When will I get my order?
Orders usually take 3–7 days to be fulfilled before they are shipped out. Shipping times vary depending on your location, but here’s an estimated time frame:
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
Where will my order ship from?
We work with an on-demand order fulfillment company that has facilities around the world. Depending on your location, your order will be processed and shipped from the closest facility to ensure the fastest delivery.
Will I be charged customs for my order?
International orders may incur additional customs fees, taxes, or duties. These charges are not within our control and are determined by your local customs office. Since customs policies vary greatly by country, we recommend checking with your local customs office to see if they apply any fees to your purchase.
My order hasn’t arrived yet. What should I do?
If your order hasn't arrived within the expected delivery window, please take the following steps:
- Check your shipping confirmation email to confirm there are no mistakes in the delivery address.
- Contact your local post office to check if they are holding your package.
- Ask your neighbors in case the courier left the package with them.
If the shipping address is correct, and the package wasn’t held by your post office or left with a neighbor, please reach out to us at [info@shopozmosisstoopid.com] with your order number. If the address is incorrect, we can send you a replacement, but please note that shipping costs will be your responsibility.
Orders Policy
How are your products made?
We make products as soon as you order. Depending on where you are located, your order will be printed and shipped from the facility best equipped to handle it efficiently.
How do I track my order?
Once your order has shipped, you will receive a tracking link via email. If you have any issues or questions regarding your tracking, feel free to contact us at [info@shopozmosisstoopid.com].
I received a wrong or damaged product. What should I do?
We apologize if your order arrived damaged or with an incorrect item. To assist you as quickly as possible, please email us at [info@shopozmosisstoopid.com] within 7 days of receiving the product. Include photos of the damaged or wrong product, your order number, and any other relevant details. We will promptly work to resolve the issue!
Returns & Exchanges Policy
What’s your return policy?
We do not offer returns or exchanges, but if you received the wrong item or something is wrong with your order, contact us at [info@shopozmosisstoopid.com]. We will do our best to address the issue.
Do you offer refunds?
Refunds are only provided if you receive a wrong item or a damaged product. If that happens, don't hesitate to contact us at [Info@shopozmosisstoopid.com] with photos of the incorrect or damaged item, and we will arrange a solution.
Can I exchange an item for a different size or color?
Currently, we do not offer exchanges. If you are unsure of which size will fit you best, we highly recommend checking our sizing charts available on each product page. In the rare event that an item was mislabelled, please reach out to us at [insert support email] within one week of receiving your order. Provide your order number and photos of the mislabelled item, and we’ll either send you a replacement or offer a refund.
For further details or support, please don’t hesitate to contact us at [info@shopozmosisstoopid.com].
Our shipping policy ensures quick and secure delivery for all orders. We offer various shipping options to meet your needs and aim to dispatch items as soon as possible. Delivery times and rates depend on your location and selected shipping method. For more information on shipping costs, delivery times, and international orders, please refer to our detailed shipping page. We strive to provide the best customer experience with timely and reliable delivery of your purchases.